Alin-Gabriel Busescu

Cancellations and refunds

This website provides information and contact facilities and does not process payments. This page explains how to raise a cancellation, return or refund issue concerning a transaction arranged separately with the business. Entitlement depends on the actual transaction, its agreed terms and applicable law; submitting an enquiry does not create a payment to refund.

There is no checkout, card field, paid download or booking payment on this portfolio. Reading a study, selecting a service interest and preparing an email draft do not create a payment to refund. A commission discussed later is a separate arrangement. Before transferring money, confirm the professional, the agreed scope and the payment recipient. Keep written terms and receipts; a contact form preview is not an invoice or evidence that a project has been accepted.

Before commissioning a storyboard, agree how many frames and script iterations are included, who signs off the narrative and when production starts. A changed script after approval may require a new sequence rather than a minor caption edit; its treatment should be clear in the proposal. Establish how cancellation affects work in progress, third-party assets and any agreed advance. Browsing this portfolio does not create a contract for animation. Consumer cancellation rights and any requirement for explicit consent to an early start remain governed by the applicable transaction and law.

Identify the storyboard, accepted script version, payment date and what you want to happen: cancellation, a corrected charge, completion of agreed work or repayment. A summary and limited receipt reference can be sufficient to begin. Do not paste banking credentials or full card numbers into a message. Retain the proposal and review comments that show the requested scene count and milestones. The email draft must still be sent by you and acknowledged before its receipt or outcome can be relied on.

For cancelled sequence work, compare the agreed brief with delivered thumbnails, developed frames, scene notes and accepted revisions. Keep the dated script version so that any completed stage can be identified. A deduction must be explained by the actual terms and lawful entitlement, not by an automatic assumption that all creative time is nonrefundable. Clarify whether incomplete boards may be used in later production and whether any third-party licence can transfer. The portfolio does not promise a standard repayment percentage or processing time.

If a board omits an agreed scene or a payment appears duplicated, compare it with the accepted brief and provide the version concerned. An unapproved script change may need a different assessment from a failure to deliver the agreed frames. A correction, replacement stage, cancellation or repayment can depend on the facts and the rights that apply. The general policy does not assume that every creative disagreement has the same remedy or that a finished board eliminates mandatory consumer protections.

A creative file cannot always be treated in the same way as a returned physical object. Agree delivery, review and any licence conditions for drafts and final work before a commission starts. If cancellation or repayment is agreed or legally required, clarify the amount, payment method, file-use position and processing arrangements in writing. No fixed refund period or blanket nonrefundable deposit is created by this website. Applicable consumer protections and a valid project agreement determine the outcome.

A separate animator, voice artist or editor may receive a payment under a different contract. A storyboard enquiry does not make this professional responsible for every cost of a later film. Identify the provider and service concerned, retain the relevant records and use that provider’s verified route when appropriate. If a question about the storyboard remains unresolved, specify the disputed stage and requested remedy. Nothing here prevents a lawful consumer complaint, payment-provider process or competent dispute procedure.

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